FREQUENTLY ASKED QUESTIONS

Below, you will find a selection of our Frequently Asked Questions. If you do not find an answer to your question here, please contact us at (888) 286-1809, or by filling in the form found here.

Do you offer support over the phone?

Yes, we offer phone support Monday-Friday from 8:00 a.m. – 5:00 p.m. MST. For messages left after hours, you will receive a follow up call the next business day.

We can be reached at (888)-286-1809.

What's the warranty on my Harbinger PA system?

Harbinger Limited Warranty – Harbinger provides to the original purchaser a two (2) year limited warranty on materials and workmanship on all Harbinger cabinets and loudspeaker components from the date of purchase.  Please call us at (888)-286-1809 to request warranty service.

How do I get rid of a hum or buzz in my Harbinger PA speaker(s)?

Your AC outlet may be improperly wired. Try connecting all audio equipment to another AC outlet. Ensure audible hum or buzz is not a result of faulty cables. Try replacing power cables for your amplifier or active PA speaker. Some AC outlets are not a stable or a clean source of power. Try plugging your PA system or active speakers into a power conditioner rather than directly into an AC wall outlet.

How do I use the polarity reversal switch?

The polarity switch gives you the ability to ensure your loudspeakers are operating “in phase”. It is important to maintain correct phasing in a loudspeaker system in order to operate at maximum performance. Incorrect polarity can be caused by incorrectly wired cables, interconnecting cables, and mixer functions set incorrectly.

Phasing is also influenced by the mutual positioning and orientation of the loudspeakers in a system. It is possible to have proper polarization of all cables and equipment and still achieve better bass response by having the subwoofer set to reverse polarity, or having several subwoofers set at different polarities. Bass response also will change with the listener’s position in the room. During testing, monitor the bass response from several different locations in the venue.

Start with all subwoofers in the system with polarity switches in the norm position. Next, with your system playing at or near its expected operating level, change the polarity of each subwoofer, one at a time. Walk around the venue and evaluate the overall bass response, and select the phase setting that produces the best overall bass response.

What does the Variant Knob do on the Harbinger LP9800 Powered Mixer?

This knob changes the character of the effect depending on the effect type. It either changes the length of a reverb, the feedback/repeat amount of a delay, or the depth of a modulation effect.

See the preset descriptions below for more information on how this control works.

What size speaker stand will work with my Harbinger speaker?

Our older HX and HP series speakers require a 38mm (1 1/2″) pole. All other Harbinger speakers require a 35mm (1 3/8″) pole.

How can I be set up as a dealer/distributor for Harbinger?

Thank you so much for your support of Harbinger. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Harbinger.

How can I be endorsed by Harbinger?

Thank you for your support of Harbinger! We appreciate your enthusiasm but we are not currently looking to add any individuals or groups to our artist roster. Feel free to check back with us at a later date to see if this has changed. Thanks again for your support and we hope you enjoy your Harbinger products in the future.

Why do I get a loud ``pop`` sound when connecting my Harbinger speaker to a mixer or sound source?

Sound system pops are most often caused by powering components on/off in the wrong order or making cable connections while the sound system is turned on. These pops can damage loudspeakers.

• Power On Sequence – Turn on all source devices, then mixer. Turn power amplifiers and powered speakers on last.

• Power Off Sequence – Turn off all power amplifiers and powered speakers first. Turn off mixer and source equipment last.

Will my Harbinger Speaker work overseas?

These Harbinger models are intended for use only with 120V, 60Hz power for North America.  Use with any other voltage will damage the speaker.  In countries with different voltage, a power transformer (not adaptor) must be used.

Is the Harbinger warranty transferable?

No, Harbinger only warrants the product to the original purchaser.

Why is the limit LED indicator flashing on my HP speaker?

HP amplifiers employ a sophisticated compressor-limiter circuitry, which is nearly inaudible at moderate overdrive conditions. It is normal to see the occasional flashing of the red limit LED. Continuous bright red light indicates continuous and gross overloading of the amplifier input circuit. Such overloads are audible and may lead to overheating of the amplifier and shortening the life of the speaker components. If the amplifier is overloaded and the red limit LED is on most of the time, the operator should reduce the signal level so that limit LED only flashes occasionally.

What is the ground lift switch for and when should I use it?

Powered loudspeakers are often fed by long run signal cables, connected to power outlets different than the audio source’s. This may create an audible hum or buzz due to ground loops or other connection problems. The ground lift switch safely lifts the audio ground while keeping the AC earth ground intact. It is a good idea to keep the ground lift switch in earth position unless you have hum or buzz coming from your speakers. If you do hear hum or buzz, toggle switch into lift position.

WARNING: NEVER BREAK AC EARTH GROUND CONNECTION (AC GROUND PRONG) IN YOUR AC PLUG. IT MAY CAUSE PERMANENT DAMAGE TO THE AMPLIFIER AND CAN CAUSE DANGER OF ELECTRICAL SHOCK TO YOU AND OTHERS.

Can I hang my Harbinger speakers from the ceiling?

Harbinger loudspeakers are not intended or designed for permanent installation and suspension.  Only elevate Harbinger speakers using the built-in pole mount soffit on speaker stands or with sturdy stacking on top of a subwoofer.

What do the hi-pass outs do?

The hi-pass outputs of your subwoofer will pass only mid and high-frequency sound to your full range Harbinger HP loudspeaker. By configuring your sound system in this fashion, you will maximize the efficiency of each individual loudspeaker, resulting in a clearer, more articulate reproduction of your source material.

What is Prop 65?

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.\

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.org/prop65.html