FAQ

Yes, we offer phone support Monday-Friday from 8:00 a.m. – 5:00 p.m. MST. For messages left after hours, you will receive a follow up call the next business day.

We can be reached at (888) 286-1809.

Harbinger provides the original purchaser with a two (2) year limited warranty on materials and workmanship on all Harbinger cabinets and loudspeaker components from the date of purchase. Please call us at (888) 286-1809 to request warranty service.

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Your AC outlet may be improperly wired. Try connecting all audio equipment to another AC outlet. Ensure audible hum or buzz is not a result of faulty cables. Try replacing power cables for your amplifier or active PA speaker. Some AC outlets are not a stable or a clean source of power. Try plugging your PA system or active speakers into a power conditioner rather than directly into an AC wall outlet.

The polarity switch gives you the ability to ensure your loudspeakers are operating “in phase.” Keeping your loud speakers in phase is important to achieving maximum performance from your system. Incorrect phase (reversed polarity) can be caused by incorrectly wired cables, interconnecting cables, and mixer functions set incorrectly.

Phase is also influenced by the mutual positioning and orientation of the loudspeakers in a system. It is possible to have proper polarization of all cables and equipment and still achieve better bass response by having the subwoofer set to reverse polarity, or having several subwoofers set at different polarities. Bass response will also change with the listener’s position in the room. During testing, monitor the bass response from several different locations in the venue.

Start by having all subwoofers in the system with polarity switches set to the norm position. Next, with your system playing at or near its expected operating level, change the polarity of each subwoofer, one at a time. Walk around the venue and evaluate the overall bass response, and select the phase setting that produces the best overall bass response.

Our VS12, VS18 and S12 also include a Time Aligning Delay that makes it easy to overcome any polarity issues. Once you've set the polarity switch as described above, turn the Time Aligning Delay knob to the point that gives maximum bass response.

This knob changes the character of the effect depending on the effect type. It either changes the length of a reverb, the feedback/repeat amount of a delay, or the depth of a modulation effect.

See your product's owner's manual for details.

OWNER'S MANUALS

Sound system pops are most often caused by powering components on/off in the wrong order or making cable connections while the sound system is turned on. These pops can damage loudspeakers.

• Power On Sequence – Turn on all source devices, then the mixer. Turn power amplifiers and powered speakers on last.

• Power Off Sequence – Turn off all power amplifiers and powered speakers first. Turn off the mixer and source equipment last.

Powered loudspeakers are often fed by long-run signal cables and may be connected to different power outlets or circuits than audio sources that are feeding the loudspeakers. This may create an audible hum or buzz due to ground loops or other connection problems. The ground lift switch available on some equipment safely lifts the audio ground while keeping the AC earth ground intact. It is a good idea to keep the ground lift switch in the earth position unless you have hum or buzz coming from your speakers. If you do hear hum or buzz, toggle the switch into the lift position.

WARNING: NEVER BREAK AC EARTH GROUND CONNECTION (AC GROUND PRONG) IN YOUR AC PLUG. IT MAY CAUSE PERMANENT DAMAGE TO THE AMPLIFIER AND CAN CAUSE DANGER OF ELECTRICAL SHOCK TO YOU AND OTHERS.

Thank you for your support of Harbinger! We appreciate your enthusiasm but we are not currently looking to add any individuals or groups to our artist roster. Feel free to check back with us at a later date to see if this has changed. Thanks again for your support and we hope you enjoy your Harbinger products in the future.

Thank you so much for your support of Harbinger. Currently we are exclusively distributed by Guitar Center Inc. and we are not looking to add further dealers or distributors at this time. Please feel free to send us your information and we will reach out to you if this changes. Thanks again for your interest in Harbinger.

No, Harbinger only warrants the product to the original purchaser.

Our older HX and HP series speakers require a 38mm (1 1/2″) pole. All other Harbinger speakers require a 35mm (1 3/8″) pole.

The VARI 4000 Series is designed for suspension.

All other Harbinger loudspeakers are not intended or designed for permanent installation and suspension. Only elevate these Harbinger speakers using the built-in pole mount soffit on speaker stands or with sturdy stacking on top of a subwoofer.

See the owner's manual for your specific product. Some current Harbinger models, including VARI Live 3000, 2000, and SUB models, as well as MLS1000 and LP9800 are designed for worldwide operation. For these models, only a USA IEC standard 3-pin detachable cord is provided, which can be replaced with an IEC standard cord for other power territories when needed. Rear panel voltage selectors must also be set correctly in this case.

See your individual product's owner's manual for details.

OWNER'S MANUALS

The State of California has adopted what is referred to as “Proposition 65,” which is the “California Safe Drinking Water and Toxic Enforcement Act of 1986.” Any company that operates in California, sells products in California, or manufactures products that may be sold in or brought into California is subject to Proposition 65. Because our products are sold in California, Proposition 65 applies to us.

Proposition 65 requires warning labels on any product that may contain any of 770-plus elements that the California Environmental Protection Agency considers a carcinogen or a reproductive toxicant. These elements include lead (sometimes contained in the solder used to attach electronic parts to the printed circuit boards), brass, PVC and a multitude of other everyday elements. The list of elements changes often, making it difficult to keep track of the changing list of elements.

There are penalties for not complying with Proposition 65. Failure to label products may result in civil penalties. If a company’s product is sold or is purchased outside the State of California and brought into California, the company may still be found in violation.

Various trade organizations have issued notices to manufacturers warning of Proposition 65 and its implications. Included in the warnings were suggested methods of protection from Proposition 65 litigation and violations. Protection requires warning consumers about the possibility of dangers from products. A warning label such as the one we use is considered to comply with warning consumers.

We are providing warnings in an excess of caution and they should not be taken as an admission that a warning is required. The label does not necessarily indicate our products will cause you to contract cancer or reproductive harm if used as designed.

For more information about Proposition 65 visit the Office of Environmental Health Hazard Assessment and for a list of elements listed under Proposition 65 visit:

http://www.oehha.org/prop65.html